Virtual Terminal F.A.Q...

 

To find an answer to any questions you might have, click on the one of the frequently asked questions below.

If your questions are not answered in this section, please feel free to Contact Us

General 
1 What is an Online Virtual Terminal? 
2 How secure is my virtual terminal? 
3 How can I take a payment over the phone? 
4 What if I don't know my login information? 
5 Can I change my Virtual Terminal password? 
6 Do I need software for my Virtual Terminal? 
7 Can I view all of my transaction activity? 
8 What does it mean to view reports in "real-time"? 

1 Question:  What is an Online Virtual Terminal? 

Answer:      

The Virtual Terminal allows you to process credit cards and online checks from anywhere you have computer and internet access.  This service is also available for handheld devices, PDA's, and laptops with wireless connections.  If desired, the Virtual Terminal is also compatible with credit card readers, check imagers or MICR readers that connect to your PC through one of the exiting ports on your computer.  See Virtual Terminal.

For more information, Contact Us.

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2 Question:  How secure is my virtual terminal? 

Answer:      

The virtual terminal uses the latest 128-bit SSL (Secure Sockets Layer) encryption technology, so security is state of the art.  Only you have access, and your login is protected by a PIN number.

There is no need to purchase SSL or a SSL Certificate to use the virtual terminal.

For more information, Contact Us.

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3 Question:  How can I take a payment over the phone? 

Answer:      

The Virtual Terminal is ideal for a mail order / telephone order business because it lets you input new transactions using a web based direct payment gateway connection to the payment processor.  Transactions go into processor merchant account and you will be notified immediately if the payment is approved.  You can accept both credit cards and electronic checks.  The processor offers other services that can be used to process payments over the phone, including processing by PC software, or batch processing.

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4 Question: What if I don't know my login information? 

Answer:      

Just call customer support available 24 hours a day and answer some predefined identification questions to receive login instructions.

For more information, Contact Us.

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5 Question:  Can I change my Virtual Terminal password? 

Answer:      

The Account Maintenance option in the secure merchant center allows you to change your password.  You are required to do this at least once a month.

For more information, Contact Us.

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6 Question:  Do I need software for my Virtual Terminal? 

Answer:      

No, the Virtual Terminal service is completely self-contained on a special secure website.  Just log on to the secure Virtual Terminal and start processing transactions.  All you need is a computer with web access and a browser.

For more information, Contact Us.

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7 Question:  Can I view all of my transaction activity? 

Answer:      

Yes, any transaction that you have made with our processor can be viewed online.  Transactions from a terminal in your store, a shopping cart, or the the Virtual Terminal can be viewed with the secure online reporting.  Check and credit card transactions are all shown online. With this extensive online reporting, even ACH activity such as checks being returned are shown online.

For more information please Contact Us.  

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8 Question:  What does it mean to view reports in "real-time"? 

Answer:      

Viewing reports in “real-time” means as soon as you complete a transaction, you can trace the activity in the online reporting system right away, without having to wait for it to show up.

For more information, Contact Us.

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